Knowledge Management System - KMS
Knowledge management system stores and retrieves knowledge for the purpose of improving cooperation, understanding, and operational alignment. This system exists in companies and organizations to focus on the customer base and users to achieve successful use of services and products.
There are many types of knowledge systems including forums, instructional content, education, training programs, academies, tutorials, case studies, testimonials, and webinars.
It allows the organization or company to document their products, support customers directly, share articles, provide institutional knowledge, and create a platform to display and study frequently asked questions for customers.
Benefits
- Allows documentation for company products such as product features, configuration guides, best practices, and tutorials and shares it internally or externally
- Provides a collection of corporate knowledge, internal business process, standard operating procedures, strategic initiatives, programs and projects
- Supports the customer by allowing them to search for their inquiries directly in the knowledge base and find the answers for their inquiries easily without communicating with customer support
- Allows sharing articles from the knowledge base directly through collaboration tools such as Microsoft teams and slack
- Creates frequently asked questions and enhances them as per the customer’s inquiries. This is possible through checking the dashboard analytics which will help in understanding the gaps and enhancing the knowledge base
Features
- On Premises and cloud hosting
- Single sourcing and content use
- Flexibility and power
- Content authoring
- Highest level of branding customization and white labeling
Modules
- Reporting Analytics and Monitoring Module
- Content Management Module
- User Management Module
- Admin Portal
- User Portal
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